Frequently Asked Questions
1. How long are shipping times?
Your Products will ship within one to five days of you placing your order, and then take 10 to 23 days to reach your doorstep. Each product at 21Snap has an estimated delivery time that you can find in the product description.
2. What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
3. Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
4. What happens if I receive the wrong item?
If there's an issue with your order -- if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.
6. What about custom duties & taxes?
Import fees, duties and/ or other charges imposed by the country of destination may apply. These fees are usually due when the package arrives in the country of destination. Buyers are responsible for complying with the laws and regulations of the destination country. Buyer is responsible for paying the customs fees upon receipt of the package.